Today's article outlines how to find help when you receive an error or if you are experiencing problems. Before asking on a mailing list, newsgroup or calling support, check the Error Page or the Solve Crashes & Conflicts Page. Searching for answers is often the quickest way to find an answer, plus when you search for answers yourself you often find other bits of useful info along the way. Don't expect someone else to always provide the answers.
Find Solutions for Errors
You receive the error "The action could not be completed. An unknown error (4362) occurred." How do you find what this error means and what are you supposed to do? Because this error lists a number, visit the Number errors page. Click on the link at the top for Positive Errors, select 4362. The solution is to rebuild your database. This is one of the common errors received in Entourage. Knowing where to search resulted in receiving an answer in less than a minute.
The Entourage Help Error Page lists many of the errors you might receive. There is no official published list of errors.
The Error Page is divided into sections:
••The Print Error Page was added August 29, 2008.
When you do get an error, take a screenshot or write down the exact error. If it's a number error, decide if the error is coming from Entourage.
- All Entourage number generated errors get a descriptive text as well as the error number. It's important to know if it's a positive or negative number when searching.
- If you get an error number without descriptive text, it's coming either from a mail server, the Operating System or some other application---not from Entourage. Your ISP might be able to help you with these.
- If the message simply says An error occurred and gives a number, this is an Apple operating system message.
If you don't find a solution to your error on the Error Page, you can try a Google search. Please notify me if you do find a solution so I can add it.
Solve Crashes and Conflicts
The Find Solutions for Crashes, Conflicts and General Problems Page lists many of the common problems you might encounter. You can search the page using the symptoms you are experiencing. Symptoms are typical words used to describe the problem like "the text is garbled or gibberish."
For example: If you are having problem opening and using Entourage, this can cover a wide range of solutions as you can see from the list below.
Crashes, Stalls and Quits
a. Switching between Entourage X and 2004 causes crashes when launching
b. Crashes at Startup of Entourage
c. Fails to launch
d. Freezing in Entourage whenever new mail received (tied to Project Center)
e. Crashes of undetermined origin
f. Entourage randomly freezes for a period, takes over system resources, slows down machine, disk churning, hangs, heavy disk activity
g. Stalling, freezing, slow switching between windows
h. Notifications crashed
i. Unexpected Quits
j. Quits when Preferences are opened
k. Entourage crashes when attempting to set a reminder date
l. Launching Entourage bounces in Dock and then quits
m. Multiple applications quit unexpectedly or fail to launch
Don't over look Help
Help files for each application offer a wealth of info and many users never even look there. The Help menu is available in the Menu bar for every application. New in Office 2008, online Help is available offering extended help topics to the static help pages offered before.
If you still can't find the answers.....
- Subscribe to one of the Microsoft Office newsgroups
- Join the Entourage Help Site & Blog Talk List- You Talk
- Join the Entourage Talk List (long time talk list ...the original)
- Search the Microsoft Knowledge Base
- Search Mactopia Help and Hot-To
Comments (7)
I was having an Entourage error 3529, and could not send any emails. I finally found the answer here:
http://forum.ewagz.com/viewtopic.php?f=13&t=2
every time entourage starts up i get a barrage of sync error messages with no number code. the error report is enormous and is of no comprehensible use to me. Anyone got any ideas how i can solve as the application is currently completely useless. Cheers Microsoft.
First we are not an official Microsoft site. We are a volunteer site offering our help. Send MSFT feedback if you want them to know you are unhappy with Sync Services.
A corrupt item could be the cause. You might want to reset your Sync Services to see if that fixes the issue.
Reset Sync Services
I keep getting this error and cant find out ho to fix it
While processing message "***SPAM*** Mac" (ID 3226), the mailing list rule "Pam Castrello" could not be successfully executed.
Help plz.
Open the Mailing List Manager under Tools in the Menu bar. Find the rule Pam Castrello and delete it.
It's very easy to set up a MLM rule by accident, when you are marking a message as 'not junk'. The wording of that dialog is ambiguous to say the least. Mailing List Manager rules run before your other rules.
I have two different Macs giving the -3211 error. Finally, I reformatted the Macbook Pro running Leopard and so far it sends and receives okay. Now the same thing is happening on an iMac running Tiger. Could this have anything to do with upgrading Office 2004 to the latest Office 11.5.6 updates? Also, the -3211 error remedy steps posted here for OS X are not current. There's no way to delete a DNS server address in Leopard that I can see. And on the iMac (w/Tiger) there is a DNS server address entry box on the TCP/IP dialog, but it's empty. There's nothing to delete.
Open System Preferences from the Dock or the Apple menu. Open Network Preferences, then click the TCP/IP tab. Then clear the DNS Servers field, click "Apply Now", and close.