Regardless of which method (upgrade or clean install) you used to install Snow Leopard, we're going to discuss options to troubleshoot and steps to identify the problem so you can get your Office for Mac install working under Snow Leopard.
"Since installing 10.6, I have not been able to get any Microsoft Office 2008 program to run. All Office applications hang on "Optimizing Font Menu Performance."
Fonts seem to be the most common cause of problems using Office 2008 and Office 2004 with Snow Leopard. Deleting font caches BEFORE you update to Snow Leopard is advised since many of the utilities are not working in Snow Leopard yet. I suggest you delete all the older Microsoft fonts replaced by the newer ones installed by Snow Leopard. If you use a lot of custom fonts read this thread on Apple Discussions for more details.
View link
Before you start troubleshooting,
- Restart your computer at least twice. This has fixed many issues for some users.
- Verify that you are running the latest version of Office.
Office for Mac 2008: 12.2.1
Office for Mac 2008 EWS: 13.0.0
Office for Mac 2004: 11.5.5
Office for Mac X: 10.1.9
If you need to update, see Download links for 2008 for Office 2004 and Office X see this page.
Simple troubleshooting steps
- Create a new User
- Go to System Preferences > Accounts
- Add a new User account and make it an admin account
- Switch to the New User by logging out/in or use Fast User Switching
- Test Office in the new User
- If the issue is limited to your regular User account try starting up Safe Mode.When booting into safe mode it forces your computer to run various maintenance tasks.
- Boot into safe mode using the Shift key. Then, reboot again. (These are some of the items disabled on safe boot:)
- Disables all fonts other than those in /System/Library/Fonts
- It moves to the Trash all font caches normally stored in /Library/Caches/com.apple.ATS/(uid)/
- Disables all startup items and login items
- Re-install the problem application. I found this worked for several of my applications.
- Restart and restart again! I had everything working correctly, then after sleep nothing worked. Restarting fixed it.
- Check your applications for Snow Leopard compatibility.
- If the issues exists in the new User and you have verified that you are running a Snow Leopard ready application, then you have problems with your Snow Leopard install.
- First check that it's not hardware related by disconnecting any peripheral devices (be sure to unmount drives before disconnecting).
- Run Repair Permissions from Disk Utility.
- Log into your problem account go to Users/yourname/Library/Preferences/*com.apple.systemuiserver.plist* and delete this file. Log out and back in. See note 1
- Some users reported that doing a re-install of Snow Leopard worked. It appears that the Snow Leopard installer will work like a combo updater and install over the same version.
- Resetting the PRAM memory (CMD+ALT+P+R keys together at start up for Three Bongs) and resetting the SMC/PMU on Laptops . Some newer iMacs reset PRAM by disconnecting power for at least 10 minutes.
- If it works in Safe Mode but not in normal mode... 1) Remove Login Items. Open System Preferences > Accounts. Click on the Login Items tab. Remove items. You'll have to test to see which one (s) is the culprit. Verify that you are running the latest updates for all applications. Some might not be Snow Leopard ready.
- Andale Mono
- Arial
- Arial Black
- Arial Narrow
- Arial Rounded Bold
- Brush Script.ttf
- Comic Sans MS
- Georgia
- Impact
- Tahoma
- Times New Roman
- Trebuchet MS
- Verdana
- Wingdings 2
- Wingdings 3
- Font Management in OS X, by Kurt Lang
- Font smoothing in Snow Leopard
2) Check your Fonts. There appears to be a widespread issue with FontBook and font substitution in 10.6. Something having to do with the fact that Snow Leopard has moved to .ttf as the preferred font library format over .dfont.
Office 2008 does not need ANY of its fonts to "run." However, various features of Office 2008 will be broken or display poorly unless you leave the fonts it installs in place. It's OK to delete the ones replaced by newer ones installed by Apple.
Path to Microsoft Fonts: Microsoft installs Office 2008 fonts in a folder named "Microsoft" in the Library/Fonts folder. Your Office 2004 fonts could be in your User's Library/Fonts folder. For font locations see this page.
Apple updated some of their fonts for 10.6. These fonts are also installed in the Microsoft folder. The ones in the Microsoft folder are older and should be deleted.
[Added link: details on removing fonts and font caches]
Open Font Book. You'll notice a yellow "!" next to the ones with duplicates. (You could have other fonts installed by other applications that are duplicates too). Open a window so you can see the Font Book and the Microsoft fonts folder. Delete the font in the Microsoft folder and you'll see the yellow "!" disappear in Font Book.
Users are reporting that resolving duplicates didn't work successfully. I suggest you manually delete the duplicates.
If that doesn't work, look at the various Font conflict resolution user tips in these articles:
Note: I also sorted my fonts by date and found some from way back in 2002. They were not duplicates, but I decided to delete them for good measure. YMMV
3) Check Contextual Menu Items: Go to ~(yourHome)/Library/Contextual Menu Items and move whatever is there to the desktop. Then do the same with /Library/Contextual Menu Items.This tip was posted by macjack on Apple Discussions.
Note 1: One user reported: "Each time I would delete that plist file it would inexplicably undelete itself! Anyhow, I tried it again; it disappeared." Seems restarting isn't the only thing we need to do over and over.
User tips to solve crashing problems.
- I had a bunch of Datafork TrueType fonts. I removed all of these and suddenly everything worked fine.
- Some antivirus software is incompatitble (in my case, it made the fonts disappear and I needed to install SL again).
- I removed Office 2004, restarted the computer (restart is important here) and did a clean installation and updated MS Office 2004 running Microsoft AutoUpdate. It now works!
If you find a tip to share, please leave a comment.
Installing Office 2008 on a clean install of Snow Leopard
Yes, Office 2008 will install and update on a clean install of Leopard. I've seen reports were some users were skeptical that Office would install and update on a clean install of Snow Leopard. If you are having trouble it's not a bug in Snow Leopard, but with YOUR install.
My install of Office 2008 on a clean install of Snow Leopard
I did a clean install of Snow Leopard and selected to install Rosetta. I had an early version of the Office 2008 DVD that installs 12.0.0. If you have a later release that installs 12.1.0 you do not have to install Rosetta to update Office 2008, however you might need Rosetta for other applications. BTW, having Rosetta installed will have no impact on applications that are Universal or Intel-only.More info on Rosetta
After installing from my DVD, the Microsoft AutoUpdater (MAU) automatically popped up asking me to update the Microsoft AutoUpdater. This is a crucial step. The original VISE installer will not recognize any further updates until it's updated to the package installer. More info on this change in file types. This issue does not affect users with the DVDs that install 12.1.0 (SP1)
Restarting between each update is important. Don't leave out this step. I suggest you see Restarting your computer after an update is important! for full details. It's also important to quit all open applications when installing Office. Log out of your User. When you Log in, hold down the Shift key to disable all Login Items. Now run your Updater. (Select to keep the MAU in the Dock so you don't have to open an Office application to select "Check for Updates" that launches the MAU.
When I launched the MAU to download the 12.1.0 (SP1) updater, it downloaded but did not update. I was still at 12.0.0 after restart. I don't know if this was specific to my install or if using the MAU download has problems in Snow Leopard.
You can verify the update by checking the Microsoft Component Plugin
Applications/Microsoft Office 2008/Office/MicrosoftComponentPlugin.framework/Versions/12/MicrosoftComponentPlugin
I selected to use the download installer and this time the update was successful.
For the remainder of my updates I selected to download rather than using the MAU to download and install.
Direct download links:
- Microsoft AutoUpdate for Mac 2.1.1
- Microsoft Office 2008 for Mac 12.1.0 Update (SP1)
- Microsoft Office 2008 for Mac 12.2.0 Update
- Microsoft Office 2008 for Mac 12.2.1 Update
Confused over version info after updating to 12.1.0? See: Verify 12.2.1 update
Original DVDs of Office come with the installed version 12.0.0.
Install 12.1.0 SP1
Install 12.2.0 SP2
Install 12.2.1
Current shipping DVDs will install 12.1.0 (SP1).
Install 12.2.0 SP
Install 12.2.1
EWS Version of Entourage for Exchange support requires 12.2.1 be installed. For full requirements see Entourage 2008, Web Services Edition has launched
Applications ready for Snow Leopard to help with troubleshooting
Additional Info added after published date
Comments (57)
For Office 2004, the solution I found is to remove the FontCacheTool file from Supported Files folder in Office within the Microsoft Office 2004 folder. That stops word and the rest from doing the check. Removing Do Font did nothing, but this has stopped office from doing its search. So far no problems using word after doing this.
Frankly, I can't believe this BS.
Installing 12.0.0 on a clean install of Snow Leopard just doesn't work. I've tried every way - downloading Rosetta (hangs on "deleting existing Office", disk activity just goes on forever), manually installing the mpkg (appears to work, but see below)
Then, whichever way you go above, either killing the hanging process, or via the install mpkg route, when you try to install the 12.1 update, you get a "You cannot install Microsoft Office 2008 for Mac 12.1.0 Update on this volume...." error.
I can understand that these things happen, but for Microsoft to claim that "yes you can install Office 2008 on a clean Snow Leapard install" is just ridiculous.
It just doesn't work for YOU. If it didn't work, then everyone would not be able to update.
Did you restart after each install? Did you have all applications quit when installing?
since upgrading to Snow Leapard, my Entourage calendar entries have duplicated, and when syncing with my iPhone, some of the are triplicated and more.
Any suggestions?
I've tried every step to the letter and Entourage crashes when deleting a message. I've found no way around it an have wasted hours on this.
In closing I would like to say I would very much enjoy kicking someone at Apple's butt then my own for ever installing Snow Leopard.
It's just bells and whistles that are not needed and have fouled up my email.
Crap.
We were all hoping that Sync Services would improve with Snow Leopard, but that has not been the case. You need to only select one items in Entourage Sync Services prefrences to sync at a time. This has worked better. Usually contacts don't change as often so keep it uncheck then toggle calendcar events off to sync to contacts then toggle calendar events back on.
You can deal with the duplicates using one of the script listed here: Remove Duplicates
Tip: If you assign a category to every event, even if it's a generic category, then if you do get duplicates in the future, all dupes will have the "none" category assigned. You can do this easily using the Calendar custom views to show all events.
This sounds like database corruption. Let's do a couple of tests.
1) Create a new Identity in Entourage. (drag a few messages from your current Identity to the desktop for testing)
2) Drag in the test messages to the new Identity. Try to delete.
If they delete successfully, then this indicates database corruption. If they don't then we need to test in a new User.
1) Go to System Preferences --> Create a New User in Accounts. Switch to the New User by logging out/in or use Fast User Switching. Test Entourage in a new User there.
2) If it works, then go back to your regular User and put your "problem" Identity in the Shared folder. Switch back to the new User.
3) Drag from Shared (it actually copies) and place the Identity in the Microsoft User Data folder > Identities folder. Open and see if you can delete.
If this works, then it's a problem in your User's folder. If it fails then this is another indication that your Identity has problems. It's possible you have both database corruption and issues with your User.
If you made a backup of your Leopard install, you can simply revert to your backup.
After upgrading to 10.6.1, my Entourage could receive, but not SEND email. After trying most of the suggestions here, I finally removed and re-installed Office 2004. Now Entourage works.
Since upgrading to Snow Leopard (OS X 10.6), I have been able to connect to my Exchange 2007 server... but only intermittently. I will show to be connected and be getting emails, and then suddenly, for no apparent reason, I'll show as being not connected. Sometimes rebooting helps; sometimes quitting Entourage and restarting it helps. Sometimes it just reconnects itself. I'm not getting any errors at the Exchange server that appear to be pertinent (no log-in rejections or anything like that). It's as if the server decides that I've been connected too long and won't let me back in... or that my connection to the server has gone bad (despite the fact that I can connect to the server in other ways). I was originally running Office:Mac 2004, but have since upgraded to Office:mac 2008 and even installed the Entourage 2008 EWS edition. None of this has helped.
Any ideas?
Try Control-Clicking your Inbox in the folder list and choosing
Folder Properties > Empty Cache.
I installed Snow Leopard on my work computer and have not been able to use any Microsoft Office application since. I have been through all of the troubleshooting listed and it still will not work. If I restart in Safe Mode, the Office apps work fine but I cannot connect to our local server. If I start in normal mode, I can connect to the local server but cannot use Microsoft Office. Please help! I'm to the point to removing Snow Leopard and rebuilding my machine with the old OS.
Since rebooting in Safe Mode worked, this indicates problems in your User folder. Have you tested to see if a new User works?
Go to System Preferences --> Create a New User in Accounts. Switch to the New User by logging out/in or use Fast User Switching. Test Office there.
If it works in the new User, it might be quicker to move your Documents over rather than try and troubleshoot.
Did you remove the duplicate fonts from the Microsoft fonts folder? Have you tried any of the new Snow Leopard ready utilities like Snow Leopard Cache Cleaner and Font Finagler?
Have you updated to 10.6.1?
Yes, I have created a new user and Microsoft Office still does not work.
I removed all duplicate fonts from the Microsoft fonts folder and from Font Book. I also updated to 10.6.1.
I will try the utilities (Cache Cleaner and Font Finagler) to see if they work.
If your new User's account is having problems, you need to look at your Snow Leopard install. You can install Snow Leopard over itself.
After you do this, re-install Office. Steps to re-install Office
the problem is the Fax Server. Most of us had the fax server automatically launch at start up...i noticed this when i installed Snow Leopard and a software update popped up asking that in order to use Fax Server, Rosetta had to be installed. The first time i did this. Then i reinstalled Snow Leopard, but skipped this, took Fax Server out of login items, and it works...
FINALLY I was able to get my Microsoft Office applications to run on Snow Leopard. This is after calling both Apple and Microsoft and not receiving any answers at all. I moved all of my fonts (Macintosh HD/Library/Fonts) onto our server and deleted the folder from the hard drive. I restarted and moved the fonts back. Two fonts - Lucida and Helvetica - were moved to the trash. Everything works perfectly now.
I have tried most everything outlined on these pages without success. I followed Davids suggestion and removed FontCacheTool and all my Office 2004 apps worked immediately.
Thanks!
Great article.
Could you perhaps tell us what Font Book is? Is this a new utility found in Snow Leopard? Is it a third party product? If it's the latter, a link would be useful (and hopefully it doesn't cost $$ for us on tight budgets). Excuse me if I'm being over cautious, just trying to look before I leap and all that...
Font Book is one of the free applications included in your Applications folder. I believe it's been there since OSX was introduced years ago.
I have have also been having trouble with Microsoft Word since upgrading to Snow Leopard. Nothing has frozen up with the fonts, but whenever I try to open up more than one file at a time in Word the program freezes and I eventually have to force quit. I have tried restarting my computer and Word, but after opening up the 1st word document the program freezes if I try to open another.
Any suggestions?
I haven't seen this reported. Testing in a new User will quickly tell you if the problem is system wide or if it’s your User’s folder that contains the problem.
Go to System Preferences --> Create a New User in Accounts.
Place some files in the Shared folder for access in the new User. Switch to the New User by logging out/in or use Fast User Switching. Drag the files from Shared for testing.
If the problem goes away in the new User, then you know the problem is in your User's folder. If it continues in the new User, create some new files and test with the new files. Does the problem continue?
Report your results on the microsoft.public.mac.office.word newsgroup.
How to subscribe to the newsgroups
Problem: no able to open any Office 2008 appy in snow leopard.
NONE (not any) of the previous suggestions worked EXCEPT starting in safe mode (shift key)!! but that disabled some normal expectations in use.
so-
Problem (at least in my case) was many duplicated fonts in font book. Simply disabling the duplicates did NOT work. TRASHING the duplicates worked and I now have Office fully opening in snow leopard!!
Thanks for sharing that trashing rather than disabling fixed the issue. To me, disabling something that has been replaced with a newer version doesn't make sense in any situation.
BTW, If you ever have to re-install Office, it will add back the older fonts so you'll need to remember to delete them again.
Thank you so much for sharing this.
I am running Microsoft Word X on snow leopard and perhaps that may be my problem.
Personally, I only had issues with "bullets" or "numbering" as they simply won't print out
Because of this article I saw that when I created a new user account the bullets printed properly yet, when i went back to the main account, the problem persisted.
I still don't know what to do and I am scared that if I upgrade to Office 2008 then i'll lose everything + I can't find my old copy of Office X.
If Office X works in a new User, you can troubleshoot your current User's account, but this is often a difficult process if cleaning caches and cleaning up fonts doesn't fix the issue.
See Troubleshooting Your User Account for a Problem
So I tried everything I found on every forum out there and finally the only thing that worked was this
Restart while holding down shift to boot into safe mode. From safe mode uninstall office using the MS uninstaller.
Reboot in safe mode again (hold down shift)
Install office 2008, then install all of the updates, once the updates are finished reboot before opening anything.
The only other thing I ran into is i had to rebuild my entourage database once I booted in normal mode. (I have to do this occasionally on my system and the DB is huge 12gig so it is annoying)
Could you provide a few more details about your install of Office on Snow Leopard?
1) Was Office installed prior to upgrading to Snow Leopard?
2) Was Snow Leopard installed over Leopard?
3) What problems where you having that caused the re-install?
4) When you install Office and updated, did you restart between updaters?
5) What is the original version installed? 12.0.0 or 12.1.0?
6) Are you running 12.2.0 or v.13 of Entourage?
7) Were you able to use the MAU to download and install the updaters or did you manually download from Mactopia?
8) Did you resolve the duplicate fonts after installing?
Regarding your database being 12 GB.
1) What type of account? (POP, IMAP, Exchange)
2) If you export all items as Entourage archive (.rge) file what is the size difference between the .rge file and your database file?
This page was a fantastic help - David's idea [4 September] of deleting the FontCacheTool has worked perfectly for me - Many thanks
I had the same problem with Entourage 2008, a lot of emails were not showing text in email body, it came up blank. This led e to follow a font conflict issue path. After much cleaning and troubleshooting, The solution that worked for me was to disable the "Verdana" font in FontBook.app. Thanks for all the help listed on this page, without I would still be lost.
Since installation of Snow Leopard synchronization of Calender to me.com, ICAL and my Iphone hasn't worked. A lot of events are not synchronized.
INFO:
1) Was Office installed prior to upgrading to Snow Leopard? Yes at first - then I tried to remove and reinstall - without solving the problem.
2) Was Snow Leopard installed over Leopard? Yes
3) When you install Office and updated, did you restart between updaters? NO
5) What is the original version installed? It is 12.0.0
6) Are you running 12.2.0 or v.13 of Entourage? Now 12.2.1
7) Were you able to use the MAU to download and install the updaters or did you manually download from Mactopia? MAU worked fine
Hope somebody can help me??
I suggest running the Snow Leopard installer over your current Snow Leopard setup. It works like a combo refreshing files.
If you can verify that the Microsoft Component Plugin is at 12.2.1, then you shouldn't have to re-install Office, but if you do follow the directions here that explains about restarting between updates. Steps to update Office after installing from DVD
When you have a complex issue like you have you need to follow the troubleshooting steps:
1) Testing in a new User will quickly tell you if the problem is system wide or if it’s your User’s folder that contains the problem.
Go to System Preferences --> Create a New User in Accounts. Switch to the New User by logging out/in or use Fast User Switching.
Test your problem in your new User.
Be sure to set account to "leave on server" under the Options tab when testing in a new Identity.
If the re-install of Snow Leopard doesn't help and you don't find what's causing your problems, if you have a drive you can use for setup, I would install Snow Leopard as a clean install then install Office 08 and test.
Also if you still have a backup of your Leopard install, you should simply revert back.
Note: it's highly recommended when updating to Snow Leopard at this early stage that all users have a backup of Leopard so they can revert if they have issues.
Help!!!
I've just installed Snow Leopard and Office 2004 onto my new Macbook Pro. I then down loaded my GMAIL account Inbox data into Entourage successfully but the Sent Items didn't arrive into Entourage at all. The only data transferred was from Gmail Inbox to Entourage Inbox.
I also discover that when sending mails from my laptop through Entourage, the message goes out successfully but Entourage keeps no record of the message in 'Sent Items'. I appear to be losing all the messages I'm sending. They just disappear from Entourage and I can't find a record of them.
How can I repair this problem? I want all outgoing messages to be sent to the Sent Items folder.
Thanks in advance,
Steve
Here is a second fundamental difficulty I've encountered with Entourage 2004 in Snow Leopard.
I cannot get a secondary POP server e-mail address to work fully. I have entered two accounts into the account settings routine, set my Gmail account as the Default Account and my client's account for me as the secondary account.
I am able to receive messages from both accounts, but I can only send messages from the Default Account. When replying to messages arrived from the secondary account, they never leave the Out Box folder and I get a 'time out' error message that the server is busy. My client's serve is not too busy!
Thanks in advance for your suggestions.
Steve
We aren't seeing reports from other users with this problem. Have you checked your Rules and MLM rules too see if something needs resetting?
In addition, verify that your setting in Gmail using your browser are correct.
1. If you can receive but not send then you have a bad SMTP configuration
2. If you can send but not receive you have a bad POP or IMAP configuration
You can try re-entering info.
You can delete account and create a new one.
Using copy/paste can result in an extra space being added. Type carefully.
Check your Keychain for corruption.
Most likely it's the Advanced settings under SMTP that need to be reset. Everything that worked before you updated to Snow Leopard should continue to work. It's possible that in your situation, some setting were corrupted and need to be reset.
I've encountered an interesting glitch with Entourage 2008 v.12.2.1 since installing Snow Leopard. Anytime I go to attach a file to an outgoing email message, the Choose Attachment window that opens to "Select files to attach" always opens to a minimal size. I find myself constantly resizing the window so that I can view files with more information than what is displayed such as, "An...ges Today, 3:40 PM"
Has anyone else encountered this? Any help would be appreciated.
Thanks!
Jordan
I haven't seen this reported. Let's try to determine where the problem is located.
1) create a new Identity and see if the problem happens in the new Identity.
if problem still exists, then go to step 2.
if no, then the problem is in your current Identity. Make a duplicate in the Finder first as additional backup. A rebuild does make a duplicate, but sometimes in the process the original and backup get merged resulting in total disaster. It's rare but it happens. Rebuild your database.
2) Go to System Preferences --> Create a New User in Accounts. Switch to the New User by logging out/in or use Fast User Switching. Test the problem in the new User.
if the problem goes away, then there are issues in your User's folder.
If the problem still exists, the problem is with the base OS files and/or Office install. You can re-install Snow Leopard over itself like a combo updater. Try that first. If that fails, you would want to try re-installing Office, but this type of problem generally isn't fixed by a re-install of Office.
Let us know what you find.
I have tried 4 different suggestions from 4 different sources (including David Pogue whom I emailed at the NYTime, and Apple) - now, the crashing in Mail, Safari, and all Adobe products has stopped.
1. Safe start-up, then reboot normally
2. Fix disk permissions via Disk Utility
3. Zap the P RAM (Restart holding down option-command P R
4. Turn filing sharing off then on
“Anyone that’s getting crashes whenever the system tries to save or open docs should try this:
-1. Start by opening System Preferences
-2. Select ‘Sharing’ from the Internet & Wireless section
-3. From the list on the left choose ‘File Sharing’ and turn it off.
-4. Delete anything listed in the Shared Folders section
-5. Turn File Sharing back on
-6. Log out, then Log back in
-7. Done!!”
I was crashing every time I needed to attach something in Mail, make a pdf in InDesign, or download a pdf from a web site. Now, those issues have all stopped. I don't know which of these 4 did the trick, but it worked.
I am using Entourage 2008 on my 24" imac using 10.6.1
Every time I launch Entourage or Word It just lags - I am then forced to use the force quit.
I have done a complete uninstall and clean install - same result.
I have ran disc utility. Still same.
What seems to be the problem?
All of my other apps on the computer work fine.
Hello Diane,
I tried your recommended steps “one and two” from above to resolve the shrunken windows when "Selecting files to attach" within Entourage, with no resolution of the problem.
I had recently installed Rosetta after running OS X 10.6.1 for a couple weeks, which basically reinstalled the complete OS, so wouldn't that count as a reinstall of the Snow Leopard? At this point my only option would be to reinstall Office '08 which you've indicated usually doesn't resolve the problem...
I'll keep trying all suggestions. Thanks!
Jordan
Installing Rosetta is in no way a reinstall of your system. Rosetta only takes up a few megabytes of drive space, and without it older programs simply won’t run. Rosetta translates most of your PowerPC-based applications to work with your Intel-based Mac.
Insert the Snow Leopard DVD and install over your current install. Be sure you are updated to 10.6.1 when you finish.
When you tested in a new User (not a new Identity) did you have the same problem? If yes, then the problem is at the system level. If the problem went away in the new User, the problem is in your User's account.
Did you delete the duplicate fonts mentioned in the article? Have you tested in a new User?
See the links here for solutions with Office being slow to launch.
Hi. Does someone here have running Entourage 2008 and Exchange 2003? After the update on snow leopard I've got a problem by importing a certificate from the server (finally we've got a new server, too). I asked someone from Apple and they told me that it isn't possible to import a certificate anymore. Can this be true?
Thanks in advance for your help
Kristin
I asked one of the MVPs that use Exchange and here is their reply:
I don't see why it wouldn't be possible…
You can find the link for the root cert in the information about the
certificate itself in Safari. Download it from there and import it in
your login keychain.
I did it for a server not long ago and it wasn't any different from what
it was in Leopard.
Thanks for your answer. The problem ist keychain told me that it isn't possible to import the certificate (Error 100013). Next thing I will try is to use a .pem certificate instead of a .cer one. (Yeah, and I did that X509Anchors thing, too).
But the best thing is: the guy from apple finally told me to use parallels :-s
Kind regards,
Kristin
Greetings to all!
Your comments have been useful to me in trying to get Office 2008 to work on SL. I have been largely successful, with a few exceptions:
1. Entourage, Messenger, PowerPoint, and Excel all word, but Word immediately crashes on startup.
2. None of these work, but hang on startup on an alternative identity
3. Office 2008 12.1.0 SP1 cannot be loaded - the installer says that it cannot find a correct version of the software.
I've tried reinstalling Office 2008, but the behaviors above repeat.
Ideas?
MBP Unibody, 2.53 GHz, 4GB, OS X 10.6.1
When you say alternate Identity, are you referring to an Entourage Identity or a new User in System Preferences? Usually a new User has less problems because it's a clean environment. If Office applications are crashing there then the problem is at the system level. I suspect the failure to update is part of the problem as well as Snow Leopard issues.
Use "Remove Office"
Remove receipts. Look in two locations:
1) Remove all office2008...pkg receipts in /Library/Receipts
2) Remove the com.microsoft....plist files in this invisible folder:
In the Finder toolbar under Go, paste in this path:
/private/var/db/receipts
Empty the trash.
Now that you have Office 2008 removed, insert the Snow Leopard installer DVD and install Snow Leopard over your current install. It installs like a combo updater. Be sure you are updated to 10.6.1.
Run Repair Permissions in Disk Utility.
Install Office 2008 following the directions here:
Install Office for Mac 2008
Steps to update Office after installing from DVD
Before opening any Office application, you need to delete the font cache files and remove the older versions of Microsoft fonts. Follow the directions here:
Fonts to delete after installing Snow Leopard
Verify that you are updated. Verify 12.2.1 update
All Office applications will show 12.2.0, but the Microsoft Component Plugin is 12.2.1.
See Dos and Don'ts for a good install to make sure you don't compromise your install in the future.
Check List to troubleshoot your install
Long story; happy ending.
In Leopard and MS Office 2004, I occasionally had a keyboard freeze, mostly in Excel, but not exclusively. Clicking in a different document would reactivate the keyboard for use in the original app.
I installed Snow Leopard over Leopard, hoping the problem would go away. It did, in a manner of speaking. After working in Excel for up to an hour, all applications would quit, including the Finder---losing unsaved changes--- then Finder would relaunch after about 3-5 seconds.
I did a clean install of Snow Leopard and re-installed MS Office and other applications. Having read this discussion, I eliminated duplicate fonts and deleted the font cache with no apparent improvement. I removed MS Office 2004 and installed the trial version of Office 2008, which eliminated the problem. However, I was not happy with 2008 as I use a number of Visual Basic macros and don't have time to learn Applescript to the level needed to replace them anytime soon. I went back and forth a couple of times (what's the definition of insanity?) and was then ready for desperate measures.
At some risk, I dug through all the OS folders on my drive and trashed everything that seemed related to Microsoft. Then re-installed Office 2004 (Word, Excel and Powerpoint only). After three days, I am prepared to call the problem solved. I hope this experience helps someone else.
In my earlier note on Office 2004 in Snow Leopard, I left out an important detail. After the clean install of SL, I restored my User folder, including the Library folder, thus canceling some of the advantage of a clean install. I believe this is what I had to reverse with my trashing of Microsoft related files.
Thanks for sharing. BTW, what kind of keyboard?
The issues with apps quitting is, I believe, a Snow Leopard bug.
The link to "thread on Apple Discussions" has an extra character at the end of it causing it not to load correctly on certain browsers.
Thanks for letting me know.
http://discussions.apple.com/thread.jspa?messageID=10093959�
You can also find by topic : Altered Font Spacing Crippling for Designers
Apple.com > Support > Discussions > Mac OS X v10.6 Snow Leopard > Using Mac OS X 10.6 Snow Leopard
Hey!
I've been running through this entire troubleshooting but still haven't been able to fix my problems with Snow Leopard/Office2008. The main problem I have is that certain word files created on my macbook can't be reopened and that it is impossible to enter notebook mode (have mainly been using word)...
Any ideas of what could be the problem? Works fine in a new user account but safe mode and reinstall did not help at all...
/Maciane
To get individual help with Word, it's best to ask on the microsoft.public.mac.office.word newsgroup. For details on subscribing see this article:
How to get individual help
You can try these tips that were posted by John McGhie on the microsoft.public.mac.office.word newsgroup:
Diane asked re my Nov 2 post: What kind of keyboard? It is and was an Apple Keyboard.
Hello Diane, I'm back. I finally had a chance to sit down and follow all of your steps with trying to solve the mysterious shrunken window when attaching files to an email in Entourage. (#comment-40718)
I've completely re-installed Snow Leopard and updated to the latest from Apple. I've re-installed Office '08 and rebuilt my database a number of times. All without success.
I'd be happy to email screen captures to show what is happening, or if you have a debugging application like SoloBug, I could give it a try.
Ideas?
Jordan and I verified off list that this is a "bug" in Entourage 2008 and Snow Leopard. You can workaround this by using Default Folder, third party software.