The Entourage Help Blog http://blog.entourage.mvps.org/ News, Views and Clues about Microsoft Entourage:mac en Copyright 2009 Fri, 11 Mar 2011 14:46:26 -0800 http://www.sixapart.com/movabletype/ http://blogs.law.harvard.edu/tech/rss How to get help is not the best way to get individual help. Select the best option to get the individual help you need.]]> http://blog.entourage.mvps.org/2011/03/how_to_get_help.html http://blog.entourage.mvps.org/2011/03/how_to_get_help.html Troubleshoot consultant help mailing list Microsoft support phone number newsgroups official Fri, 11 Mar 2011 14:46:26 -0800 Poll: How big is your database? Want to know how the size of your database compares to other users? Take our poll and check back to compare.

If you follow us on twitter, you will will be able to easily participate in any future polls.

Don't know how to check for the size of your database?

]]> http://blog.entourage.mvps.org/2009/06/poll_how_big_is_your_database.html http://blog.entourage.mvps.org/2009/06/poll_how_big_is_your_database.html Trivia database poll size Wed, 17 Jun 2009 17:52:37 -0800 Script: AutoArchive Exchange Account to folders "On My Computer" script_icon.gifThe AutoArchive script that moves mail from your Exchange account folders to archive folders within the "On My Computer" folder tree has been broken for Leopard. You can download this beta version and see if it works for you. Before using the script, open in the Script Editor and select the version of Entourage you are using. Change this line to 2004 if you have not upgraded yet: 
set ArchiveVersion to 2008
For more info on customizing and using this script see the Entourage Help Page AutoArchive Exchange Account to "On My Computer" Updates to the script provided by Entourage user, Michael K. Please report back if it works for you. If you do have problems, try to give details.]]> http://blog.entourage.mvps.org/2009/06/autoarchive_exchange_account_script.html http://blog.entourage.mvps.org/2009/06/autoarchive_exchange_account_script.html Productivity archive autoarchive beta Exchange Leopard quota scripts Mon, 15 Jun 2009 17:28:15 -0800 Microsoft Office 2004 for Mac 11.5.5 Update Finally a combo updater that includes all previous updaters. Available on Mactopia or via Microsoft AutoUpdater. The updater includes security updates and for users of Mac OS X 10.5 (Leopard), this update now ignores backup copies of Office that were created by the Time Machine backup tool. For a full description of the updater, see Microsoft KB 969661. Download Microsoft Office 2004 for Mac 11.5.5 Update]]> http://blog.entourage.mvps.org/2009/06/microsoft_office_2004_for_mac_1155_update.html http://blog.entourage.mvps.org/2009/06/microsoft_office_2004_for_mac_1155_update.html Features & Functionality News & Announcements 11.5.5 updates Fri, 12 Jun 2009 16:45:08 -0800 Microsoft Office 2008 for Mac 12.1.9 Update Mactopia downloads or via Microsoft AutoUpdater. You must have Microsoft Office 2008 for Mac 12.1.0 Update or later installed before you install the Office 2008 for Mac 12.1.9 Update. This is a combo updater including 12.1.7. Along with the usual security updates, it mentions this update readies Office 2008 for Mac for the installation of Microsoft Entourage 2008 for Mac, Web Services Edition, and must be installed before Entourage 2008, Web Services Edition is installed. For more information about this update, please visit the Microsoft Web site. Follow these steps for a successful upgrade: ]]> http://blog.entourage.mvps.org/2009/06/update_1219.html http://blog.entourage.mvps.org/2009/06/update_1219.html Features & Functionality Install News & Announcements 12.1.9 EWS updates version not found Web Services Edition Tue, 09 Jun 2009 22:15:11 -0800 Entourage 2008 & Spotlight images.jpegSpotlight search in Entourage 2008 is so fast, this one feature makes the upgrade to Entourage 2008 worthwhile. If you've been disappointed with Spotlight in the Finder, you'll find using Spotlight within Entourage 2008 to be easy and blazingly fast. You don't get results from other file types and there is no setting for kind or type. You can search by a folder, but searching "all messages" is so fast you don't have to worry about a message lost in some subfolder not showing up in the results. This article is going to focus on the following:
  • Spotlight Basics
  • Location of your Spotlight cache files
  • Saving a Spotlight search as a custom mail view
  • Troubleshooting problems with Spotlight search in Entourage
]]> http://blog.entourage.mvps.org/2009/05/entourage_and_spotlight.html http://blog.entourage.mvps.org/2009/05/entourage_and_spotlight.html Features & Functionality Troubleshoot .vRgemessage cache files Entourage 2008 Spotlight Mon, 25 May 2009 19:20:53 -0800 Are you a top or bottom poster? That is, when you reply to a mail, do you quote the original in your reply, and do you like your answer to go above the quoted text or after it? Well, Entourage can do it either way, but the available options can be a little limiting for some people. This article explains the options and presents some alternatives. http://blog.entourage.mvps.org/2009/05/top_or_bottom.html http://blog.entourage.mvps.org/2009/05/top_or_bottom.html Features & Functionality Productivity bottom posting replying signatures top posting Tue, 19 May 2009 14:00:58 -0800 Connect Entourage 2008 to Apple's Mobile Me
Mobile Me logo Having a MobileMe account doesn't mean having to use Apple's Mail application. Any E-mail application can connect to MobileMe since it is just a standard mail service.

When Apple converted its .Mac service to MobileMe, it also made some changes to its servers as well. Some users of their service have noticed they are receiving certificate errors or are having connection problems. Following are the basic setup instructions for Entourage users to reconnect to their old .Mac or connect their new MobileMe E-mail accounts.

]]> http://blog.entourage.mvps.org/2009/05/connect_entourage_2008_to_apples_mobile_me.html http://blog.entourage.mvps.org/2009/05/connect_entourage_2008_to_apples_mobile_me.html Troubleshoot Apple MobileMe Sun, 17 May 2009 10:30:02 -0800 Microsoft AutoUpdater MAU.gif The Microsoft Autoupdater (MAU) for Office 2008 is now tucked out of view of Spotlight. In the past the Microsoft AutoUpdater could be found at the root level of the Application folder. If you are using both Office 2004 and Office 2008 you will need both updaters. Neither will be able to see the other's updates. You can find the MAU for Office 2008 by following this path: 
Yourstartupdrive/Library/Application Support/Microsoft/MAU2.0
Currently, the MAU should be version 2.2.0 if you have 12.1.7 installed. View image If your version is not fully updated or you are wondering what happens to the download file, continue reading...]]> http://blog.entourage.mvps.org/2009/05/microsoft_autoupdater.html http://blog.entourage.mvps.org/2009/05/microsoft_autoupdater.html Features & Functionality AutoUpdater Entourage 2008 MAU Sat, 09 May 2009 19:08:07 -0800 Using Quick Look in Entourage quicklook.jpgOne of the features introduced in Mac OS X 10.5, or Leopard, is Quick Look, which allows you to view the contents of a file without actually opening it. Apple has made sure that Quick Look works with a variety of file formats, including Word documents, Excel spreadsheets, and PowerPoint presentations. For more information, check Apple's website. Quick Look is prominently featured in the Finder, but as a feature at the level of the operating system, it is also available to other applications. For example, Apple has built the feature into its own e-mail software, called Mail; as a result, you can use Quick Look to preview your attachments instantaneously, without having to open any supplementary application. The question that must be on your mind right now is: can I use Quick Look in Entourage as well?]]> http://blog.entourage.mvps.org/2009/05/using_quick_look_in_entourage.html http://blog.entourage.mvps.org/2009/05/using_quick_look_in_entourage.html Features & Functionality Productivity Allen Watson Andy Ruff AppleScript attachments Entourage 2004 Entourage 2008 Leopard Quick Look Sat, 09 May 2009 09:45:00 -0800 Easily open Windows UNC paths in Entourage using WinShortcutter WinShortcutter logoWindows users can sometimes be a little blind to the fact that not everything acts like Windows. A perfect example of this is when they send Windows UNC (Universal Naming Convention) paths to Mac users. They expect the Mac folks to be able to click the link in an E-mail message and go straight to a folder on a file server.

What are UNC paths? Those are sometimes short but often long links that look like this:

\\server\Projects\Remodeling\

A UNC path starts of with a set of two backslashes (often called whack-whack), which means "everything after this is on the network, not on my computer". The whack-whack is followed by a server name followed by another whack followed by one or more folder names separated by even more whacks.

Unlike what the name implies, these paths are hardly "universal". WinShortcutter from Lobotomo Software, however, will enable Mac users who work in a Windows world to follow these whack-whack style links.

]]> http://blog.entourage.mvps.org/2009/05/easily_open_windows_unc_paths_in_entourage_using_winshortcut.html http://blog.entourage.mvps.org/2009/05/easily_open_windows_unc_paths_in_entourage_using_winshortcut.html Productivity links Lobotomo Software paths Windows WinShortcutter Sat, 02 May 2009 12:36:55 -0800 Follow us on Twitter twitter_32.png You might have noticed that the Entourage Help Blog is now on twitter from our sidebar twitter updates. If you are suffering from twitter overload, don't worry. You'll get announcements for blog posts as well as tidbits related to Entourage but we don't use it as a social medium for chatting. Because of the limitations to message size, it's obviously not a good medium to ask questions and get any type of meaningful reply, but hopefully you'll enjoy our tweets. Follow us on twitter]]> http://blog.entourage.mvps.org/2009/04/follow_us_on_twitter.html http://blog.entourage.mvps.org/2009/04/follow_us_on_twitter.html News & Announcements twitter Thu, 30 Apr 2009 18:07:14 -0800 Extend & Enhance Entourage using scripts & third party products
  • Favorite Scripts to use with Entourage
  • Third Party Applications to use with Entourage
    • For example, Sync Entourage & AB Groups to help with syncing your Entourage cell phone category to the Apple Address Book Groups to be used by your iPhone. If you are a switcher, several applications are listed that help with the transition like KeyCue, xCuts and DoubleCommand. Travel often? Check out these scripts and Location X...Location X allows you to, with a single click, change network, time zone, email settings and more all at once. Includes AutoLocate - the ability to have Location X automatically determine where you are based on what AirPort network you are connected to. These are just a few of listed products to hopefully encourage you to check out the listings. I encourage you to leave comments about your favorite script or application to share with other users. Please feel free to share a favorite that isn't listed. Please note, I am not affiliated with the products and receive no reimbursement.]]>     http://blog.entourage.mvps.org/2009/04/extend_enhance_entourage.html http://blog.entourage.mvps.org/2009/04/extend_enhance_entourage.html Features & Functionality Keycue Location X scripts Sync Entourage & AB Groups third party xCuts Thu, 30 Apr 2009 14:26:55 -0800     Create individual files for contacts and events Have you ever wanted to create a file with all of your contacts as .vcf files, or your calendar events as .ics files to share or as a simple, non-automatic back-up? Here is an easy way to accomplish this task. http://blog.entourage.mvps.org/2009/04/create_individual_files_for_contacts_and_events.html http://blog.entourage.mvps.org/2009/04/create_individual_files_for_contacts_and_events.html Features & Functionality .ics .vcf backup calendar events contacts newbie tip share Sat, 25 Apr 2009 22:13:10 -0800 Backup Entourage with SuperDuper! Backup Options
    Using SuperDuper!

    You can download SuperDuper! right now and back up and clone your drives for free -- forever! When you purchase SuperDuper! you can unlock scheduling, Smart Update (which saves a lot of time), Sandboxes, scripting and more! $27.95 Previously, we've focused only on backing up your Entourage Identity, but today we're going to also include the importance of backing up your Office for Mac folder in Applications, recovery from a bad system update and backup on the fly using SuperDuper!]]>     http://blog.entourage.mvps.org/2009/04/backup_entourage_with_superduper.html http://blog.entourage.mvps.org/2009/04/backup_entourage_with_superduper.html Productivity backup shell scripts smart update SuperDuper! Thu, 23 Apr 2009 20:04:31 -0800